英文托管联络中心执行过程中的该做和不该做别墅门砂光机钟乳石宠物服装阻燃剂z

[英文]托管联络中心执行过程中的“该做”和“不该做”分析研究报告出版

The dos and don’ts of hosted contact center implementations

Over the past two years, under extreme pressure to retain customers, increase customer loyalty, and reduce overhead汨罗 costs, enterprises have been fo保健鞋rced to rethink their customer care strategies to strike the right balance between effectiveness and efficiency. The contact center is at the heart of this strategy. Because of shrinking budgets and limited in-house expertise, enterpriVCC技术作为目前取得工业化验证的先进重油加氢工艺之1ses are increasingly investing in hosted contact center services to reduce capital outlay and to access a wide range of technology options. This enables enterprises to develop new bus了解一些保养试验机的方法iness processes and create more flexible staffing plans.

目录

Executive summary

In a nutshell

Ovum view

Market pressures create the need for the hosted contact 船用电灯center

How technology complements s换向阀trategy

Ten best practices for implementing a hosted contact center

Summary

1. Start with a clean slate

2. Understand the technology and resources that you already have in place

3. Link front- and back-office functions to improve the overall customer experience

4. Understand security implications of a hosted contact center

5. Think about contact center staffing more flexibly

6. Look into new products and features that will improve your business results

7. Focus more on the custom桥梁是高铁线路上主要承重结构er and less on the infrastructure

8. Think about monitoring and analyzing your business more frequently and in different ways

9. Plan well to make future possibilities a reality

10. Use the hosting provider’s contact center experience to help guide you

Conclusion

Making changes without disrupting process

Definitions

Hosted contact center

OVUM

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